Proceedings of the International Conference on Multidisciplinary Science (INTISARI)

Proceedings of the International Conference on Multidisciplinary Science (INTISARI) https://ojs.multidisciplinarypress.org/index.php/intisari Proceedings of the International Conference on Multidisciplinary Science (INTISARI) ISSN: <a href="https://issn.brin.go.id/terbit/detail/20240712180690647" target="_blank" rel="noopener">3063-2757</a> is an open journal that contains articles or papers resulting from international seminars held by PT. Multidisciplinary Press Indonesia collaborates with several other institutions. The articles published on this website have gone through the assessment and review stage by experts in the field. The scope of the article depends on the theme of the conference held by the committee. Proceedings of the International Conference on Multidisciplinary Science (INTISARI) is indexed in several national and international databases, including: <a href="https://scholar.google.com/citations?hl=en&user=fCMkefgAAAAJ" target="_blank" rel="noopener">Google Scholar</a>, <a href="https://scholar.google.com/citations?hl=en&user=fCMkefgAAAAJ">ICI Copernicus</a>, <a href="https://zenodo.org/communities/intisari/" target="_blank" rel="noopener">Zenodo</a>, <a href="https://garuda.kemdikbud.go.id/journal/">GARUDA</a>, <a href="https://onesearch.id/" target="_blank" rel="noopener">IOS</a>, etc. You can download the Manuscript template via the following link: <a href="https://docs.google.com/document/d/19VARWhGrPEBCOQs7XsHi-WQ5T3ihYjuz/edit?usp=sharing&ouid=104643425544794114524&rtpof=true&sd=true" target="_blank" rel="noopener">Download</a> en-US usmanjayadi2021@gmail.com (Usman Jayadi) multidisciplinarypress@gmail.com (Laeli Astuti Muslim) Fri, 28 Feb 2025 00:00:00 +0000 OJS 3.3.0.10 http://blogs.law.harvard.edu/tech/rss 60 Strategic Management in the Dynamic Business Environment: A Comprehensive Analysis https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/134 Strategic management plays a crucial role in ensuring the sustainability and growth of organizations in a competitive and ever-changing business environment. The process of formulating, implementing, and evaluating strategies is vital for organizations to achieve long-term objectives while adapting to market demands and external pressures. This article explores the concept of strategic management, emphasizing the strategic planning process and the various tools and frameworks used to analyze internal and external factors that influence organizational performance. It further examines the role of leadership and decision-making in driving successful strategies, considering both traditional models and contemporary approaches such as agile strategy and innovation-driven growth. Using a case study approach, the article illustrates how different organizations implement strategic management practices to overcome challenges and capitalize on opportunities. The research concludes by discussing the future of strategic management in an increasingly complex global business landscape, stressing the importance of flexibility, sustainability, and alignment with technological advancements. By analyzing relevant theories and practical insights, this article contributes to the existing body of knowledge on strategic management and provides recommendations for managers to improve their strategic decision-making processes. Usman Jayadi, Kiki Farida Ferine Copyright (c) 2025 Usman Jayadi, Kiki Farida Ferine https://creativecommons.org/licenses/by/4.0 https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/134 Fri, 28 Feb 2025 00:00:00 +0000 Optimizing Performance Through Commitment https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/135 This research aims to analyze the influence of work culture and competency on employee performance with commitment as an intervening variable at BPJS Employment Branch Offices throughout Medan Raya. A quantitative approach was used in this research, with data collection through questionnaires distributed to employees as respondents. The data analysis technique uses the Partial Least Square (PLS) method to test direct and indirect relationships between research variables. The results of this research are as follows: Work Culture has a positive and significant effect on Employee Performance with an original sample value of 0.267 and a p value of 0.002. Work Culture has a positive and insignificant effect on Commitment with an original sample value of 0.110 and a p value of 0.153. Commitment has a positive and significant effect on Employee Performance with an original sample value of 0.298 and a p value of 0.016. Competency has a positive and significant effect on employee performance with an original sample value of 0.370 and a p value of 0.012. Competence has a positive and significant effect on Commitment with an original sample value of 0.804 and a p value of 0.000. Work Culture has a positive and insignificant effect on employee performance through Commitment with an original sample value of 0.033 and a p value of 0.173. Competence has a positive and insignificant effect on employee performance through Work Commitment with an original sample value of 0.240 and a p value of 0.027. Dionica Putri Tampubolon, Muhammad Isa Indrawan Copyright (c) 2025 Dionica Putri Tampubolon, Muhammad Isa Indrawan https://creativecommons.org/licenses/by/4.0 https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/135 Fri, 28 Feb 2025 00:00:00 +0000 Optimizing Performance through Employee Work Motivation https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/136 Employee performance is a major factor in the success of an organization, including BPJS Employment. This study aims to analyze the influence of leadership style and organizational culture on employee performance, with motivation as a moderating variable. The research method used is a quantitative approach with data collection techniques through questionnaire surveys distributed to BPJS Employment employees at the Kisaran Branch and Padang Sidempuan Branch. Data analysis was carried out using regression methods and moderation tests to determine the relationship between variables. The results of the study indicate that leadership style has a significant influence on employee performance. A strong organizational culture also contributes to increasing employee productivity and loyalty. In addition, employee motivation has been shown to moderate the relationship between leadership style and organizational culture on performance, where high motivation strengthens the positive impact of leadership and organizational culture on employee performance. The implication of this study is the importance of leaders in implementing an appropriate leadership style and building a positive organizational culture in order to improve employee performance. BPJS Employment is advised to develop leadership training programs, strengthen a productive work culture, and provide incentives that can increase employee motivation. Erwin Veri Siregar, Muhammad Isa Indrawan Copyright (c) 2025 Erwin Veri Siregar, Muhammad Isa Indrawan https://creativecommons.org/licenses/by/4.0 https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/136 Fri, 28 Feb 2025 00:00:00 +0000 Determinants of Student Success https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/137 This study aims to determine and test the influence of: (1) principal leadership affects teacher performance; (2) Does principal leadership affect school infrastructure; (3) Does principal leadership affect student learning achievement; (4) Does teacher performance affect student learning achievement; and (5) Does infrastructure affect student learning achievement. The population of the study was students at SMA Negeri 1 Sunggal, North Sumatra Province with a sample of 235 students. The research method is a quantitative method with Smart-PLS analysis. The results of the study concluded: (1) principal leadership affects teacher performance by 51.8%; (2) principal leadership has an influence on school infrastructure by 47.8%; (3) principal leadership affects student learning achievement by 22.4%; (4) teacher performance affects student learning achievement by 24.7%; and (5) school infrastructure affects student learning achievement by 47.5%. Overall, the results of the study indicate that student learning achievement is influenced by principal leadership which is moderated by teacher performance and school facilities and infrastructure by 53.4%; while the remaining 46.6% is determined by other factors. Najiris Saleh Siregar, Toyib Daulay Copyright (c) 2025 Najiris Saleh Siregar, Toyib Daulay https://creativecommons.org/licenses/by/4.0 https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/137 Fri, 28 Feb 2025 00:00:00 +0000 The Role of Work Discipline in Mediating the Relationship Between Work Loyalty and Organizational Commitment to Employee Performance at PDAM Tirtasari Binjai https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/138 This study aims to analyze the direct and indirect effects of work loyalty and organizational commitment on employee performance through work discipline as an intervening variable at PDAM Tirtasari Binjai in 2025. The research sample of 59 people from a total of 258 employees was determined using the Slovin formula and purposive sampling technique. Primary data were collected through questionnaires and analyzed using an associative quantitative approach with the SEM-PLS method through the SmartPLS 3 application. The results showed that work loyalty and organizational commitment had a positive and significant effect on work discipline but did not have a significant direct effect on performance. Work discipline was proven to have a positive and significant effect on performance and was the most dominant variable. Indirectly, loyalty and organizational commitment through work discipline had a significant effect on performance. Work loyalty and organizational commitment contributed 82.3% to work discipline, while the three together contributed 72.3% to employee performance. Dian Mayna Antika Sari, Kiki Farida Ferine Copyright (c) 2025 Dian Mayna Antika Sari, Kiki Farida Ferine https://creativecommons.org/licenses/by/4.0 https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/138 Thu, 22 May 2025 00:00:00 +0000 The Role of Work Discipline in Mediating the Relationship between Leadership and Organizational Culture on Employee Performance at the Regional Office of the Ministry of Religion of North Sumatra Province https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/139 This study aims to examine the direct and indirect effects of leadership and organizational culture on employee performance, with work discipline as a mediating variable. The study was conducted in 2025 at the Regional Office of the Ministry of Religious Affairs of North Sumatra Province, involving 65 respondents from a total of 185 employees selected through purposive sampling based on the Slovin formula. Primary data were collected using a questionnaire and analyzed using a quantitative-associative approach through the SEM-PLS method using the SmartPLS 3 application. The results of the analysis show that leadership and organizational culture have a positive and significant effect on work discipline, but do not directly affect employee performance. Conversely, work discipline has a significant effect on performance. Organizational culture is a dominant factor in shaping work discipline, while work discipline is the main determinant of performance. Indirectly, leadership and organizational culture affect performance through work discipline. This research model explains 72.6% of the variation in work discipline and 73.3% of the variation in employee performance. Hilda Ayu Alzahra, Sri Rahayu Copyright (c) 2025 Hilda Ayu Alzahra, Sri Rahayu https://creativecommons.org/licenses/by/4.0 https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/139 Thu, 22 May 2025 00:00:00 +0000 Analysis of the Determinants of Job Satisfaction and Affective Commitment of School Administrative Staff in Deli Serdang Regency https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/140 This study aims to analyze the influence of: (1) competence on job satisfaction; (2) discipline on job satisfaction; (3) work motivation on job satisfaction; (4) competence on affective commitment; (5) discipline on affective commitment; (6) work motivation towards affective commitment; (7) job satisfaction with affective commitment; (8) job satisfaction in moderating competence on affective commitment; (9) job satisfaction in moderating discipline on affective commitment; and (10) job satisfaction in moderating work motivation on affective commitment to School Administration Staff in Senior High Schools in Sunggal Regency. The population of the study was School Administration Staff in Senior High Schools in Sunggal District with a sample of 136 people. The research method is a quantitative method with Smart-PLS analysis. The results of the study concluded: (1) the influence of the competence variable on job satisfaction is 27.1%; (2) the influence of the discipline variable on job satisfaction is 26.5%; (3) the magnitude of the influence of the work motivation variable on job satisfaction is 34.8%; (4) the influence of the competence variable on affective commitment is 12.5%; (5) the influence of the discipline variable on affective commitment is 71.4%; (6) the influence of the work motivation variable on affective commitment is 26.5%; (7) the magnitude of the influence of the job satisfaction variable on affective commitment is 16.6%; (8) the influence of the competence variable on affective commitment with job satisfaction moderation is 11.8%; (9) the influence of the discipline variable on affective commitment with job satisfaction moderation is 11.7%; and (10) the influence of the work motivation variable on affective commitment with job satisfaction moderation is 12.3%. Overall, the results of the study indicate that affective commitment is influenced by competence, discipline, and work motivation on job satisfaction by 74.0%; while the remaining 26.0% is determined by other factors. Nurhamida, Yohny Anwar Copyright (c) 2025 Nurhamida, Yohny Anwar https://creativecommons.org/licenses/by/4.0 https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/140 Thu, 22 May 2025 00:00:00 +0000 Unlocking Employee Potential: The Impact of Work Stress, Competence, and Motivation on Performance https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/144 This study aims to analyze the influence of job stress, competence, and work motivation on employee performance, and to examine the role of moderating effects in this relationship. This study uses a quantitative approach with the Partial Least Square (PLS) analysis method on data obtained from employee respondents. The results show that competence and work motivation have a positive and significant effect on employee performance. Competence has the most dominant influence with a coefficient of 0.608 and a p-value of 0.000, followed by work motivation with a coefficient of 0.315 and a p-value of 0.000. Conversely, job stress does not have a significant effect on employee performance, as indicated by a p-value of 0.263. In testing the moderating effects, only one moderation has a significant effect on performance (p = 0.028), although in a negative direction, while another moderating effect is rejected because it is not statistically significant (p = 0.105). These findings emphasize the importance of improving competence and work motivation in driving performance, as well as the need for organizational management to identify and manage factors that have the potential to weaken the relationship between variables. This research provides practical contributions to organizations in designing more effective human resource development strategies. Fara Dika Sandi, Kiki Farida Ferine, Muhammad Isa Indrawan Copyright (c) 2025 Fara Dika Sandi, Kiki Farida Ferine, Muhammad Isa Indrawan https://creativecommons.org/licenses/by/4.0 https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/144 Tue, 29 Jul 2025 00:00:00 +0000 Exploring the Impact of Competence, Work Environment, and Motivation on Employee Performance at PT. PLN (Persero) UID North Sumatra https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/145 This study aims to examine the effect of competence and work environment on employee performance with motivation as a mediating variable at PT. PLN (Persero) North Sumatra Main Distribution Unit (UID Sumut). The research employed a quantitative approach using Partial Least Square (PLS) analysis. The sample consisted of 137 employees selected using purposive sampling. The results indicate that competence and work environment have a positive and significant effect on motivation, and both directly and indirectly influence employee performance. Motivation is also proven to be an intervening variable that strengthens the effect of competence and work environment on employee performance. These findings highlight the importance of improving competence, creating a supportive work environment, and enhancing motivation to optimize employee performance at PT. PLN (Persero) UID North Sumatra. Gebyar Pandito, Kiki Farida Ferine, Muhammad Isa Indrawan Copyright (c) 2025 Gebyar Pandito, Kiki Farida Ferine, Muhammad Isa Indrawan https://creativecommons.org/licenses/by/4.0 https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/145 Tue, 29 Jul 2025 00:00:00 +0000 Shaping Employee Performance: The Mediating Effect of Work Motivation in Situational Leadership https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/146 This study examines the impact of situational leadership style on employee performance, with work motivation serving as a mediating variable. The research was conducted at [institution name] with a sample of 60 respondents. A quantitative approach was employed, and data were analyzed using SmartPLS 3. The findings reveal that while situational leadership style does not directly influence employee performance, it positively and significantly affects work motivation. Additionally, work motivation is found to significantly enhance employee performance. The study further indicates that work motivation fully mediates the relationship between situational leadership style and employee performance. These results highlight the critical role of leadership style in fostering employee motivation, which in turn drives performance improvements. Based on these findings, organizations are encouraged to implement adaptive leadership approaches that prioritize boosting employee motivation to achieve optimal performance outcomes. Harry Simbara, Kiki Farida Ferine, Muhammad Isa Indrawan Copyright (c) 2025 Harry Simbara, Kiki Farida Ferine, Muhammad Isa Indrawan https://creativecommons.org/licenses/by/4.0 https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/146 Tue, 29 Jul 2025 00:00:00 +0000 The Role of Career Development in Improving Employee Performance https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/147 This study aims to analyze the effect of workload and work environment on employee performance, both directly and indirectly through career development as an intervening variable. The research was conducted on 69 respondents who are employees of a certain institution/company (institution name can be added if available). The analytical method used in this study is Partial Least Squares (PLS) with the assistance of SmartPLS software. The results show that workload has a positive and significant effect on employee performance but does not have a significant effect on career development. On the other hand, the work environment has a positive and significant effect on both career development and employee performance. Furthermore, career development also has a positive and significant effect on performance. In terms of indirect effects, the study found that career development does not mediate the relationship between workload and performance. However, it significantly mediates the relationship between the work environment and employee performance. These findings emphasize the importance of a supportive work environment and structured career development programs in enhancing employee performance. Organizations are encouraged to provide conducive working conditions and continuous development opportunities to optimize employee outcomes. M. Galeh Siddik, Kiki Farida Ferine Copyright (c) 2025 M. Galeh Siddik, Kiki Farida Ferine https://creativecommons.org/licenses/by/4.0 https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/147 Tue, 29 Jul 2025 00:00:00 +0000 Optimizing Employee Performance: The Role of Training, Discipline, and Career Development https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/148 This study aims to analyze the influence of training, work discipline, and career development on employee performance, as well as to examine the moderating effects of interactions among these variables on performance. The research employs a quantitative approach using Partial Least Squares (PLS) analysis. Data was collected through questionnaires distributed to 65 respondents. The results show that training, work discipline, and career development have a positive and significant effect on employee performance. This indicates that better training, higher discipline, and clearer career development lead to improved employee performance. However, the first and second moderating effects were found to be not significant, suggesting that the interactions among variables do not strengthen the relationship with performance. These findings imply that organizations should focus more on enhancing the main variables to improve employee performance. Riston Sihaloho, Kiki Farida Ferine, Sri Rahayu Copyright (c) 2025 Riston Sihaloho, Kiki Farida Ferine, Sri Rahayu https://creativecommons.org/licenses/by/4.0 https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/148 Tue, 29 Jul 2025 00:00:00 +0000 Improving Customer Service Through the Electricity Loss Application https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/149 Digital transformation is a strategic key for companies in improving the quality of public services, including in the electricity sector. This study aims to analyze the effect of digital technology implementation and innovation management on customer service, with the innovation of the Electricity Loss Application as an intervening variable at PT PLN (Persero) ULP Bukittinggi. The research method used is a quantitative approach with an associative causal design, involving 100 respondents who are active customers using the Electricity Loss Application. Data analysis was carried out using Structural Equation Modeling (SEM) based on Partial Least Squares (SmartPLS 4.0). The results showed that the application of digital technology had no significant direct effect on customer service. However, digital technology has a positive and significant effect on application innovation. Innovation management is proven to have a direct and indirect effect on customer service, through the innovation of the Electricity Loss Application as a mediating variable. This application innovation is proven to significantly mediate the effect between technology implementation and innovation management on improving customer service. These findings confirm that the success of digital transformation in public services is highly dependent on the existence of digital innovations that meet user needs.Therefore, the Electricity Loss Application can be an effective digital technology-based service innovation model in improving the quality of services in the electricity sector. Iman Rohmatan, Erwansyah Copyright (c) 2025 Iman Rohmatan, Erwansyah https://creativecommons.org/licenses/by/4.0 https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/149 Sun, 10 Aug 2025 00:00:00 +0000 Maximizing Rewards Through Work Infrastructure https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/150 This study aims to analyze the influence of Competence and Work Discipline on Rewards, with Work Infrastructure as a moderating variable at PT PLN (Persero) Rantauprapat Customer Service Implementation Unit. The research employs a quantitative approach using Partial Least Squares Structural Equation Modeling (PLS-SEM) as the method of analysis. A total of 86 employees participated as respondents in this study. The results show that Competence (coefficient = 0.388; T-statistic = 3.266; P-value = 0.001) and Work Discipline (coefficient = 0.276; T-statistic = 2.307; P-value = 0.011) have a positive and significant effect on Rewards. Work Infrastructure also has a positive and significant effect on Rewards (coefficient = 0.362; T-statistic = 3.274; P-value = 0.001). However, the moderation analysis revealed that the interaction between Competence and Work Infrastructure (coefficient = -0.031; T-statistic = 0.235; P-value = 0.407) and the interaction between Work Discipline and Work Infrastructure (coefficient = 0.112; T-statistic = 0.900; P-value = 0.184) do not have significant effects on Rewards. Therefore, employee rewards are more directly influenced by competence, discipline, and the availability of work infrastructure, rather than by the moderating role of infrastructure. Hendra Gunawan Nainggolan, Kiki Farida Ferine Copyright (c) 2025 Hendra Gunawan Nainggolan, Kiki Farida Ferine https://creativecommons.org/licenses/by/4.0 https://ojs.multidisciplinarypress.org/index.php/intisari/article/view/150 Sun, 10 Aug 2025 00:00:00 +0000